OTIS MORGAN

IT Specialist

Systems | Security |Operations | Sales & Marketing |Project Management|

Location:  Canada & United States

My Resume

About me

CAREER ACCOMPLISHMENTS

  • 15+ years of IT experience, including 3 years with MSPs
  • Major automation initiatives (patch management, OS upgrades, workflows)
  • Security leadership (CrowdStrike SIEM, Intune deployment, security score improvement, ZeroTrust)
  • Strategic leadership in RFP/RFQ/RFI, organization processes & project management.

A solution-oriented, resourceful & highly motivated IT Security Professional with over 13 years of extensive experience, delivering high-impact results through the effective use of technical expertise, acute attention to detail and strong interpersonal skills.

TECHNICAL PROFICENCIES

VPN:  Fortinet, Cisco DUO, Remote Access, Citrix,
Software: Microsoft O365, SharePoint, Teams, OneDrive, Autodesk, Skype, RingCentral
Email & Mobile Devices: Outlook, Google, iPhone, iPad, Android
Web: Drupal & WordPress CMS, HTML
Database: MySQL, MariaDB, PostgreSQL
Networking: DHCP, DNS, IPv4
Graphics: Photoshop & Canva
Operating Systems: Windows 10/11, Mac OS X, Kali Linux, Server 2012-2019, Ubuntu, Red Hat
Virtualization: MS Hyper-V, VMWare, Citrix
Backup Systems: VEEAM, BackupExec, Acronis
Antivirus: Webroot, Norton, Trend, Symantec, McAfee
Ticket Systems: Autotask, ConnectWise, ServiceDesk, ManageEngine ServiceDesk
Remote Management: Datto RMM, Labtech, ManageEngine, TeamViewer, LogMeIn, AnyDesk, Ninja RMM
Security Testing Tools: OWASP Zap, SQLmap
Endpoint Security: McAfee, Webroot, Threatlocker, CrowdStrike

Experience

IT Systems & Security Contractor

IT Managed Services

01/2025 – Present

  • Administrator Cybersecurity governance, compliance, remediation for over 100+ servers, 700 endpoints.
  • Administrator Microsoft 365 Purview, Identity, Exchange, Security
  • Vulnerability scanning and patching of endpoints using PowerShell scripting
  •  Provide tier 1-3 support via remote. telephone, email, ticket system for troubleshooting PC, IOT devices, software & network issues
  • System support & administration for on-premises windows servers, Azure AD & windows operating systems, software updates, VPN, router/WIFI configuration, virus/spyware/adware removal & other various technical issues to meet client needs.
  • IT Security – server & endpoint patching, firmware upgrades.
  • Threat locker cyber security incident investigation, response & remediation.
  • Leveraging AI to create & modify existing scripts for automation of repetitive tasks.
  • M365 administration configuring Identity, Purview, Exchange, SharePoint, OneDrive,  BitLocker, Data Loss Prevention
  • IP Phone Configuration & Management (Micollab,3CX, Cisco)
  • Networking administration for setting up LAN, DNS, DHCP, VLAN for switches & access points.
  • Mobile Device Management pushing conditional access, endpoint security & compliance policies.

IT Specialist

Wysdom Consulting

01/2024- 11/2024

Project 1: Domain Migration Project

Technical lead for domain name migration project.
Identify Access Management with OneLogin.
Domain name registration & CNAME, DKIM, SPF, DNS, A/MX records configuration.
Web server management for Google Cloud, AWS and 3rd party web hosting.

Project 2: Patch Management Project

Patching Automation of over 1000+ devices with Atera RMM.
Managing IT Risks & Governance with Endpoint Systems.
End user computing for over 1000+ users and devices
PowerShell scripting for automation.

Project 3: SCCM Imagining & Technical Support

Provided technical support & imaging for computer using SCCM
Ninja RMM Administration & Apple My Business Configuration
Managing IT Risks & Governance with Endpoint

IT Security & Systems SPECIALIST

Professional Engineer Ontario

04/2021 – 10/2023

  • Vulnerability Assessment
  • Security Awareness Training
  • Phishing Campaigns
  • Office 365 & Azure Security
  • Microsoft Azure & Intune
  • AWS EC2 & LightSail
  • Network Security Assessment
  • PC & Server Security Patching
  • Privileged Access Management

       

      • VPN & Remote Access
      • PowerShell scripting
      • Remote & Onsite Support
      • Threat hunting
      • Incident Response
      • Security Policies Implementation
      • MS Office (Excel, Word, Access)
      • System Compliance Review
      • Security Audits
      • PAM Delinea Secret Server
      • Cisco 2FA for VPN

      Technical Cloud Specialist

      Freelancer

      09/2015 – 06-2019

        • CNAME, DKIM, SPF, DNS, A/MX Records, DKIM
        • cPanel, Plesk, Webmin control panel for web server management.
        • Website Backup & Migration
        • WordPress CMS Setup
        • Ticketing system administration.
        • Web Hosting & Configuration
        • Multifactor Authentication Setup
        • Troubleshooting

      NOC & Helpdesk Specialist

      Mission Control NOC & Helpdesk Services

      06/2019 – 08/2020

      • Provide NOC & IT support via telephone, email, ticket system for troubleshooting and managing hardware, software or network problems.
      • System support for windows servers (2008,2012,2016) Azure AD & windows operating systems, software updates, VPN, router/WIFI configuration, virus/spyware/adware removal & other various technical issues to meet client needs.
      • IT Security – server patching in the night, installing endpoint protection.
      • Threat locker endpoint & management.
      • Onboarding & Off-boarding for new users & email addresses for outlook
      • Provide troubleshooting for iPhone & android mobile devices for end-users.
      • Creation & Modification of existing IT documentation

       

      IT Administrator

      Bahia Principle Hotel

      06/2010 – 08/2015

        • Lotus Notes Email Server and Property Management Administrator.
        • User Support for Microsoft Office Suite, Printers and various applications.
        • Administration of Windows Server OS.
        • Installing, replacing and configuring new/existing hardware and software.
        • Data backup and disaster recovery troubleshooting.
        • Delivering user support through telephone, remote login, and desk-side visits.
        • Reporting & auditing of ICT Devices for Inventory.
        • Supervising junior IT Support technicians.
        • Basic PBX Telephone System troubleshooting and repairs.
        • Create and deploy IT instructional documentation.

        Major Achievements:

        • Effective and reliable maintenance of a stable network environment.
        • Design & deployment of scheduled data backup system.
        • IT documentation and change management process creation.
      • Administration of over 150 computers & networking devices.

      Education & SKills

      Skills

      N

      Cyber Security Administration

      N

      System Administration

      N

      Technical Support

      N

      Project Management

      N

      Sales & Marketing

      IT CERTIFICATION

      • IBM Cybersecurity Associate
      • Microsoft 365
      • Cisco Certified Network Associate (CCNA)
      • ISC2 Certified in Cybersecurity

      Centennial College

      Computer Systems Networking 

      09/2017 – 04/2019

      City & Guilds Of London INSTITUTE

      Electronics & Computing Systems

      09/2003- 06/2005

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